Testimonials

When we were homeless after losing our house to the floods, nobody seemed to be able to help me. By chance I walked in One Agency Douglas and I walked out with a rental. Tarnya and Rachel have been nothing short of AMAZING during the whole process. I’m so grateful for their help. My experiences with real estate agents have not been great but these guys have restored my faith!

Easy to approach with a no nonsense, get the job done attitude. She promoted my property so that it did attract a number of potential buyers. Nicole has a well developed network of professional folks (Tradies) to call on if any challenges to selling your property at the best price present themselves. I used the services of 3 such people. All of them got the job done to a professional standard and quickly, no stress. Nicole will go the extra mile to solve any challenges to selling your property. It is all done with no fuss and good communication along the way. Great to work with. Highly recommended.

The rental management team are always ready to assist with any query & rental client challenge. Years of experience are definitely an advantage. Good job

Throughout my dealings with One Agency Douglas they have performed above and beyond expectations, the team there is always happy and enthusiastic. Tarnya and the rental team there are extremely knowledgeable and work extremely hard to fix/ explain any problems or questions I have. The entire team there are always in communications with their clients to relay any changes in the rental or buying markets throughout the year.

As an absentee investor I brought my business to Tarnya at One Agency Douglas from another mainstream agency in Townsville, and honestly I wish I had made the switch sooner it has been the best investor-agent relationship that I have experienced across multiple states. From finding great tenants in minimum time, very thorough inspection reporting and proactive communication and maintenance action I could not speak more highly of Tarnya and the team. In addition to this, during the Townsville floods Tarnya went over and above to assist in getting a property assessed by insurance leading to early rebuild, liaising with and supporting the tenants who were displaced as a result and assisting with the rebuild representing my interests whilst unable to attend. There is no doubt that this close management has ensured a much higher level of quality in the rebuild and kept it on track for early completion. If you are in the position of looking for an agent to manage your property post flood or any property at all this is absolutely the agent you want, so long as I have investment in Townsville I will be using and recommending Tarnya from One Agency Douglas.

I have always heard that Nicole was the best – the best is an understatement for Nicole. From the moment Nicole stepped foot into our apartment we knew she was the right person for the job. She was knowledgeable, professional and efficient. She informed us the market, and where she thought we should market our property at. Within 72 hours it was sold! The entire process was easy, efficient and this is why Nicole Plozza is the best in the business.

Had seen a couple of other real estate agents before meeting Nicole and my granddaughter and I were both really happy with her whole outlook and her help in explaining a lot of stuff we were unsure about. She was very helpful in suggesting other options that we hadn’t looked at and actually ended up going with one of these options that we were more than pleased with. If I am ever looking to buy again in Townsville Nicole will be my first port of call.

Friendly, helpful, very knowledgeable and professional. A great agent for first home buyers. Very lucky to have met her!

Once again thanks so much for everything Tarnya! You’ve been the best real estate agent we’ve ever had! And if we decide to move; I’d love for you to be the rental agent for our house.

We applied with One Agency Douglas one day and were approved for the property the next day! Very fast and Tarnya and the rest of the people at One Agency Douglas that we have spoken to have all been lovely and helpful. As interstate renters the process has never been this smooth before so we appreciate it a lot.

Awesome agent that understood our needs and gave us peace of mind that our property will be looked after.

As new potential renters to the Townsville region we were getting quite despondent about the whole process – phone calls, emails not being returned, misinformation, etc. Tarnya and the team at One Agency Douglas were the exception, however, and were efficient, practical and helpful in every way. We are very grateful and excited to move into our new rental property – thanks again.